Shipping policy
SHIPPING POLICY
Last Updated: January 2025
OVERVIEW
This Shipping Policy applies to all physical products, merchandise, makeup kits, course materials, and other tangible items shipped by Ginika Temple ("Company," "We," "Us," or "Our") to customers. This policy does not apply to digital products, online classes, virtual training, or services that are delivered electronically.
For information about refunds, exchanges, and returns related to shipped products, please refer to our Return Policy or Terms and Conditions.
1. PRODUCT TYPES AND DELIVERY
1.1 Shipped Physical Products
The following items may be shipped:
- Makeup kits and product bundles
- Beauty products and cosmetics
- Course materials and workbooks
- Training guides and educational materials
- Branded merchandise
- Other physical items as offered
1.2 Digital Products
The following items are delivered electronically and are not subject to this Shipping Policy:
- Online class recordings and video content
- Digital course materials and PDFs
- Virtual training access and passwords
- E-books and digital guides
- Downloadable resources and templates
Digital products are delivered immediately upon purchase via email or account access.
1.3 Services Not Shipped
The following services do not involve physical shipping:
- Online and virtual classes
- In-person masterclasses and training (you attend or travel to)
- 1-on-1 private training sessions
- Mentorship programs
- Beauty services (makeup application, brow services)
1.4 Hybrid Orders
If you purchase both physical products and digital/service items in a single order:
- Digital items are delivered immediately upon purchase
- Physical items ship according to this Shipping Policy
- You will receive separate confirmations for each component
2. SHIPPING METHODS AND COSTS
2.1 Available Shipping Options
Standard Shipping (5-7 Business Days)
- Cost: Free on orders over $75; $4.99 on orders under $75
- Delivery: Domestic US only
- Estimated delivery: 5-7 business days after order processing
- No tracking insurance included
Expedited Shipping (2-3 Business Days)
- Cost: $12.99
- Delivery: Domestic US only
- Estimated delivery: 2-3 business days after order processing
- Includes tracking
Overnight Shipping (1 Business Day)
- Cost: $24.99
- Delivery: Domestic US only (select areas only)
- Estimated delivery: Next business day
- Includes tracking and signature confirmation
International Shipping (10-21 Business Days)
- Cost: Calculated at checkout based on destination and weight
- Delivery: Available to select countries
- Estimated delivery: 10-21 business days
- Includes basic tracking
- Buyer responsible for customs duties and taxes
2.2 Shipping Costs
Shipping costs are:
- Calculated at checkout based on destination zip code and product weight
- Displayed before you complete your purchase
- Non-refundable except in cases of shipping errors
- Subject to change without notice
2.3 Free Shipping Eligibility
Orders qualify for free Standard Shipping when:
- Order total is $75 or more (before taxes and shipping)
- Shipping address is within the continental United States
- Order contains only eligible items
Free shipping does not apply to:
- International orders
- Orders selecting Expedited or Overnight shipping
- Orders to Alaska or Hawaii (additional fees apply)
- Large or oversized items (specified at checkout)
2.4 Oversized Item Fees
Certain products (such as large makeup kits or merchandise bundles) may incur additional oversized item fees of $5-$15 due to size and weight. These fees will be clearly displayed before checkout.
3. ORDER PROCESSING
3.1 Processing Time
Standard Processing Time: 2-3 business days
- Orders are processed and prepared for shipment within 2-3 business days of purchase
- Processing time does not include weekends or holidays
- Processing time is in addition to shipping time
Expedited Processing: 1 business day (available for select products at additional cost)
3.2 Order Confirmation
Upon purchase, you will receive:
- Order confirmation email with order number and details
- Link to track your order (once shipped)
- Updates via email about your shipment status
3.3 Processing Delays
We strive to process all orders within 2-3 business days. Processing may be delayed due to:
- High order volume
- Product availability issues
- Payment verification (fraud prevention)
- Incomplete or inaccurate shipping information
- Out-of-stock items
If your order is delayed beyond 3 business days, we will contact you via email.
3.4 Pre-Orders
If you purchase pre-order items:
- Your order will process and ship when all items become available
- Pre-order items may ship separately from in-stock items
- You will be notified of expected shipping dates
- Pre-order orders cannot be expedited
4. SHIPPING ADDRESS
4.1 Accurate Address Required
You are responsible for providing a complete and accurate shipping address, including:
- Full recipient name
- Street address
- City, state, ZIP code
- Country (for international orders)
- Contact phone number
Incomplete or inaccurate addresses may result in:
- Delivery delays
- Package being returned to sender
- Inability to deliver
- No refund issued
4.2 Address Changes
To change your shipping address:
- Contact us immediately after placing your order
- Provide your order number and new address
- If order has not yet shipped, we will attempt to update it
- If order has already shipped, you may need to redirect it with the carrier
We cannot guarantee address changes after processing begins.
4.3 Undeliverable Addresses
We reserve the right to refuse shipment to:
- Addresses outside the US (unless International Shipping is selected)
- P.O. Boxes (for some shipping methods)
- Incomplete or clearly inaccurate addresses
- Addresses in areas with delivery restrictions
If your address is undeliverable, we will contact you to provide an alternative address.
5. TRACKING AND MONITORING
5.1 Tracking Information
All orders with Expedited and Overnight Shipping include tracking:
- You will receive a tracking number via email
- Click the link to monitor delivery progress in real-time
- Standard Shipping orders do not include tracking but may have tracking available through carrier
5.2 Tracking Updates
Tracking updates typically include:
- When your package ships
- Package picked up by carrier
- In transit updates
- Out for delivery
- Delivery confirmation
Delays in tracking updates do not indicate a problem with your order. Carriers may take up to 24 hours to update tracking information.
5.3 Real-Time Notifications
You may receive text or email notifications when:
- Your package ships
- Your package is out for delivery
- Delivery is attempted or completed
Opt in to notifications in your account settings or via carrier preference.
6. DELIVERY
6.1 Estimated Delivery Dates
Estimated delivery dates are provided at checkout and are:
- Based on processing time plus shipping time
- Estimates, not guarantees
- Subject to change due to carrier delays
- Displayed in business days (weekends/holidays excluded)
Example: Standard Shipping (5-7 business days) on a Friday order may arrive the following week due to weekend processing delays.
6.2 Actual Delivery
Delivery is considered complete when:
- Package is left at your address (if no signature required)
- Package is signed for by you or a recipient
- Package is left in a designated safe place per carrier instructions
- Carrier indicates delivery as complete
We are not responsible for packages left in non-secure locations.
6.3 Delivery Delays
Delivery may be delayed due to:
- Weather or natural disasters
- Carrier service disruptions
- Customs clearance (international orders)
- High volume periods
- Incomplete or inaccurate address information
- Carrier errors or delays
Delays of 1-2 days beyond the estimated delivery window are common and not considered a delivery failure.
6.4 Late Deliveries
If your package does not arrive within:
- 10 business days of order processing (Standard Shipping)
- 5 business days of order processing (Expedited Shipping)
- 3 business days of order processing (Overnight Shipping)
Contact us with your order number and tracking information. We will:
- Investigate with the carrier
- Provide updates on the status
- File a claim if package is lost
- Offer replacement or refund options
6.5 Delivery Attempts
If the carrier attempts delivery but cannot complete it:
- A notice will be left at your address
- Check the notice for instructions
- Follow carrier procedures to arrange redelivery
- Some carriers may hold packages for pickup
We are not responsible for redelivery attempts.
7. DAMAGED OR LOST PACKAGES
7.1 Damaged Packages
If your package arrives damaged:
- Do not open the damaged package
- Take photos of the exterior damage
- Contact us within 48 hours of delivery with:
- Order number
- Photos of external and internal damage
- Description of damage
- Photos of contents
- Do not discard packaging or damaged items
We will:
- Investigate the damage claim with the carrier
- Arrange replacement shipment or refund
- May require return of damaged items (we cover return shipping)
7.2 Refused or Rejected Delivery
If you refuse delivery or the carrier cannot deliver:
- Package will be returned to us
- We will contact you about resolution
- Return to sender costs are non-refundable
- Reshipment will incur new shipping costs
7.3 Lost Packages
If your package does not arrive within the guaranteed delivery period:
- Contact us with tracking information
- We will file a carrier claim
- Investigation typically takes 5-10 business days
- Once confirmed lost, we will:
- Send replacement at no charge, or
- Issue refund for product cost (shipping non-refundable)
7.4 Liability Limitations
We are not responsible for:
- Packages damaged by carrier mishandling
- Packages stolen from delivery location
- Packages lost due to incomplete address information
- Delays caused by carrier or weather
- Damage resulting from product defect
7.5 Claims Timeline
You must report damage or loss within:
- 48 hours of delivery (for damaged packages)
- 10 business days of estimated delivery (for lost packages)
Claims reported after these timeframes may not be eligible for coverage.
8. INTERNATIONAL SHIPPING
8.1 Available Countries
International Shipping is available to select countries. At checkout, you will see if your country is available.
Countries NOT available for shipping:
- Certain countries with trade restrictions
- Countries with limited carrier service
- Countries with prohibited items restrictions
8.2 International Shipping Costs
International shipping costs are:
- Calculated at checkout based on destination and product weight
- Typically higher than domestic shipping
- Non-refundable except in cases of non-delivery
- Variable based on carrier rates
8.3 Customs, Duties, and Taxes
You are responsible for:
- All customs duties and import taxes
- Customs clearance procedures
- Any fees charged by your country's customs authority
- Delays caused by customs inspection
We do not cover or reimburse customs fees. Customs fees are typically collected by the carrier or upon delivery.
8.4 International Delivery Times
International delivery typically takes 10-21 business days but may take longer due to:
- Customs clearance delays
- Carrier delays
- Weather or disruptions
- Country-specific processing
Estimated delivery times are not guaranteed.
8.5 International Tracking
International packages include basic tracking through our carrier. Tracking may show:
- Shipment in transit
- Customs clearance
- Out for delivery
- Delivery confirmation
Tracking updates may be delayed. Not all carriers provide detailed international tracking.
8.6 Restricted Items
Certain items cannot be shipped internationally, including:
- Aerosol products
- Flammable liquids
- Battery-containing items
- Items prohibited by destination country
Availability will be indicated at checkout.
9. SIGNATURE CONFIRMATION
9.1 When Signature is Required
Signature confirmation is required for:
- Overnight Shipping (all orders)
- High-value orders (over $250)
- Orders to certain locations per carrier policy
9.2 Signature Process
When signature is required:
- Carrier will attempt delivery requiring signature
- If you are not home, a notice will be left
- You must sign for the package in person
- Packages may be held at carrier facility for pickup
9.3 Failure to Sign
If you refuse delivery or do not sign:
- Package will be returned to us
- We will contact you about resolution
- You remain responsible for the product cost
- Reshipment will incur new shipping costs
10. INSURANCE
10.1 Basic Coverage
All shipments are sent via carriers that offer basic shipping protection. This typically covers:
- Loss of entire package
- Severe external damage preventing receipt
Basic coverage does NOT cover:
- Partial damage or scratches
- Damage from mishandling
- Packages left in non-secure locations
- Refusal of delivery
10.2 Additional Insurance
We do not currently offer additional shipping insurance. If you desire additional coverage:
- Obtain separate insurance through a third party
- Contact us about insurance options (if available)
10.3 Carrier Liability
Each carrier has liability limitations:
- Liability is typically limited to declared value
- Some carriers limit liability to $100
- Check carrier terms for specific limitations
11. RETURNS AND EXCHANGES
For information about returns or exchanges of shipped products, please see our Return Policy. This Shipping Policy covers delivery only; refunds and exchanges have separate policies.
11.1 Return Shipping
If you return a product:
- Return shipping costs are your responsibility (unless defective)
- Use a trackable shipping method
- Insure high-value items
- Keep receipt and tracking number
- We are not responsible for lost return shipments
11.2 Defective Product Shipping
If a product arrives defective:
- Report within 48 hours of delivery
- We will provide return shipping label
- We cover return shipping costs
- Replacement ships at no charge
12. SPECIAL CIRCUMSTANCES
12.1 Holiday and Peak Periods
During holiday seasons and peak periods:
- Processing times may be extended to 3-5 business days
- Shipping may take longer than estimated
- We will communicate delays via email
- Order cutoff dates may be implemented for holiday delivery
12.2 Weather and Natural Disasters
We are not responsible for delays or damage caused by:
- Severe weather
- Natural disasters
- Acts of God
- Carrier operational disruptions
12.3 Backorders and Out of Stock
If an item is out of stock:
- You will be notified via email
- We will offer to:
- Hold order until restock (notify when shipping)
- Ship available items separately
- Issue refund for out of stock items
- Suggest alternative products
Backordered items ship when inventory becomes available.
12.4 Partial Shipments
If your order contains multiple items:
- In-stock items may ship immediately
- Out-of-stock items may ship separately later
- You will receive tracking for each shipment
- Combined shipping cost applies to entire order
13. SHIPPING POLICY CHANGES
We reserve the right to modify this Shipping Policy at any time. Changes are effective upon posting with an updated "Last Updated" date.
Modifications may include changes to:
- Shipping methods and costs
- Processing times
- Available destinations
- Tracking procedures
Your continued use of our services constitutes acceptance of policy modifications.
Response Time: We respond to shipping inquiries within 24-48 business hours.
To include a tracking number or order number when contacting us for faster resolution.
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END OF SHIPPING POLICY
This Shipping Policy is effective as of January 1, 2025.
By purchasing from Ginika Temple, you acknowledge that you have read and understood this Shipping Policy and agree to its terms and conditions.
For additional information about products, services, and policies, please refer to our Terms and Conditions and Return Policy.